Get in Touch With Us
Got a question about something you've read on pintertrust.org.uk, spotted an error, or want to flag a concern about a casino not on GamStop? This page explains how to reach us, what we can help with, and what we cannot.
How to Get in Touch
Email is the best way to reach our editorial team. Send your message to [email protected] and we will aim to reply within two working days. Please include enough detail for us to understand your query on first read — the casino name, the article title, or the specific offer you're asking about all help us respond faster and more usefully.
We're a small editorial team, not a casino operator, so we can't process deposits, withdrawals, account verification or bonus claims on anyone's behalf. If your query is about an account, a specific transaction, or a bonus dispute, contact the casino's own customer support directly first.
What We Can Help With
- Content questions — if something about wagering requirements, minimum deposits, payment methods or a specific casino review is unclear, ask us to explain it in plain terms.
- Corrections — casino terms, welcome offers and licensing details change. If you spot information on the site that looks out of date compared with what a casino currently advertises, tell us and we'll review it.
- Feedback on our coverage — including our Trusted Non GamStop Casinos UK guide, if there's a topic you think we should cover in more depth.
- Suggestions for research — if you've come across a claim, offer or licensing detail you think deserves closer scrutiny, let us know.
What We Cannot Help With
We are not able to resolve individual disputes with a casino, process withdrawals, verify your identity documents, or act as a go-between for account-specific issues. If you've had a problem with a deposit, a bonus, or a withdrawal on a non GamStop site, the right first step is that casino's own support channel or complaints procedure, since these operators typically sit outside UK Gambling Commission jurisdiction and outside the Financial Ombudsman's remit.
If you're struggling with your gambling, or are concerned about someone who is, please mention this in your message — we'll point you towards independent support such as GamCare or the National Gambling Helpline. We're not a support service ourselves, but we take these messages seriously and will never dismiss them.
A Word on GAMSTOP and Self-Exclusion Enquiries
We regularly hear from readers who have self-excluded through GAMSTOP and want to understand what that does and doesn't cover. We're happy to explain, in general terms, how GAMSTOP exclusion periods work and why sites operating on overseas licences sit outside that scheme. What we cannot do is advise you on individual account decisions or override any exclusion you've put in place — that responsibility sits with you and, where relevant, with the operator you're contacting.
What Happens to Your Message
Every email is read by a person, not a bot. We don't send automated non-answers. Depending on the nature of your query, we may need to check a casino's current terms before replying properly, which can occasionally push a response beyond our usual two-working-day target — if that happens, we'll still get back to you.
Thank you for taking the time to write in. Honest reader feedback is one of the main ways we keep our reviews and guides accurate and useful.